Privacy Policy
At HOK, we believe that trust is built through transparency and responsible conduct. When you visit houseofkaisar.com, place an order, or communicate with us, you share information with us. We treat this information with care and use it only to provide you with a safe, reliable, and smooth experience.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
This policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with relevant rules issued thereunder.
By accessing or using houseofkaisar.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
You may provide information to us when you:
- Place an order
- Create an account
- Submit an enquiry
- Request product information
- Contact customer support
- Subscribe to updates
- Provide delivery details
This information may include:
- Full name
- Mobile number
- Email address
- Billing address
- Delivery address
- City, State, and Postal Code
- Order and transaction details
-
Messages or enquiries sent to us
1.2 Payment Information
To keep your transactions secure, payments made on houseofkaisar.com are processed through trusted and secure payment service providers.
For your safety, we do not store:
- Credit card numbers
- Debit card numbers
- CVV details
- UPI PINs
-
Net banking passwords
All payment details are processed securely through certified payment systems that follow industry-standard protection practices.
1.3 Information Collected Automatically
When you browse our Website, certain technical details may be collected automatically. This helps us understand how visitors use the Website and how we can improve it.
This information may include:
- Device type
- Browser type
- IP address
- Pages visited
- Time spent on pages
- Website usage patterns
1.4 Cookies and Similar Technologies
We use cookies to make your browsing experience more convenient and efficient.
Cookies help us:
- Keep items in your shopping cart
- Remember your preferences
- Improve website speed and usability
- Understand how visitors interact with our website
You may disable cookies through your browser settings. However, certain features of the Website may not function fully if cookies are disabled.
2. How We Use Your Information
Your information is used responsibly and only for legitimate business purposes.
These include:
- Processing and confirming your orders
- Arranging shipping and delivery
- Providing order status updates
- Responding to enquiries and support requests
- Managing returns, replacements, or service requests
- Improving product selection and customer experience
- Maintaining legally required records
- Preventing fraud or misuse of our services
We do not sell, rent, or trade your personal information to any third party.
3. When Your Information May Be Shared
To provide reliable service, certain trusted partners assist us in operating the Website and fulfilling orders.
Your information may be shared, where necessary, with:
- Delivery and logistics service providers
- Payment processing partners
- Technology and hosting service providers
- Customer communication service providers
- Government or legal authorities, if required by law
These service providers are required to maintain confidentiality and handle your information responsibly.
We do not permit third-party advertisements on our Website.
Your personal information is not shared for advertising purposes.
4. How Long We Keep Your Information
We retain your information only for as long as necessary to:
- Complete your purchases
- Maintain purchase history
- Provide after-sales support
- Handle returns or service requests
- Comply with legal, tax, and accounting obligations
Once information is no longer required, it is securely deleted or anonymized.
5. Protecting Your Information
We use appropriate safeguards to protect your personal information from unauthorized access, misuse, or loss.
Our protection measures include:
- Secure encrypted website connections (HTTPS)
- Access restrictions for sensitive data
- Regular system monitoring
- Secure infrastructure and storage
- Careful handling of customer information
While no online system can guarantee absolute security, we continuously take steps to maintain strong protection standards.
6. Your Rights Regarding Your Information
Under applicable data protection laws in India, you have certain rights regarding your personal information.
You may:
- Request access to your stored personal information
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where applicable
- Raise concerns about how your data is handled
We will make reasonable efforts to respond to your requests in a timely manner.
7. Communication Preferences
We may contact you to share:
- Order confirmations
- Shipping updates
- Customer service responses
- Important service-related messages
Occasionally, we may inform you about new products or special offers. If you prefer not to receive promotional communications, you may opt out at any time.
8. Children's Privacy
Our Website is intended for adult users. We do not knowingly collect personal information from individuals under the age of 18 years.
If such information is identified, it will be removed promptly.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect improvements in our services or changes in legal requirements.
When updates are made:
- The revised policy will be posted on this page
- The "Last Updated" date will be revised accordingly
We encourage you to review this page periodically.
10. Grievance and Data Contact
- Grievance Officer:
- Name: Kaisar K.
- Brand: House of Kaisar
- Address: Mumbai
- Email: contact@houseofkaisar.com
- Whatsapp: +91 90826 61866
We aim to acknowledge concerns within 48 hours and address them within a reasonable timeframe.
11. Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of courts located in:
Mumbai, Maharashtra