Returns & Refund Policy
Every House of Kaisar piece is handcrafted and produced specifically against confirmed
orders. As our products are made-to-order and not mass-produced, returns, exchanges
or refunds based on change of mind are generally not feasible.
No Returns for Change of Mind
Returns or exchanges shall not be accepted for reasons including, but not limited to:
• Change of preference or personal taste.
• Colour, fabric or finish selection subsequently being disliked.
• Variations in comfort or firmness expectations.
• Products not matching other furniture or décor.
• Delayed possession of premises.
• Ordering errors made by the customer.
• Refusal to accept delivery without a valid manufacturing concern.
Cancellation Within 48 Hours
Orders may be cancelled within forty-eight hours of confirmation, provided production or
procurement has not commenced.
Approved refunds shall be processed after deduction of payment gateway charges,
banking charges and administrative expenses. A deduction of 3% of the order value
shall ordinarily apply.
Once production, material procurement or customisation has commenced, cancellation
requests may not be accepted.
Customised and Special Orders
Orders involving customised dimensions, fabrics, finishes, marble selections, COM
(Customer's Own Material) or bespoke requirements are considered final and are not
eligible for cancellation, return or refund after confirmation.
Natural Variations
Wood grain, veneer patterns, marble veining, stone texture, leather markings and fabric
dye lots are natural characteristics and may vary from photographs, samples or
previously supplied products.
Such variations are inherent to natural materials and shall not be considered defects or
grounds for return, replacement or refund.
Product Images and Representation
Product photographs, digital renders and screen displays are intended to provide a
general representation of the design. Slight variations in colour, grain, texture, scale and
finish may occur due to lighting conditions, natural materials and screen settings and
shall not constitute manufacturing defects.
Customer Responsibility for Measurements
Customers are responsible for verifying dimensions and ensuring suitability of products
for their intended spaces.
Orders cannot be returned or refunded on account of size incompatibility, measurement
errors, access limitations or site constraints.
Transit Damage
Visible transit-related concerns should be reported within twenty-four hours of delivery
together with photographs and videos.
Claims raised after installation, usage or prolonged possession may not qualify as
transit-related damage.
Manufacturing Defects
In the unlikely event of a genuine manufacturing defect, House of Kaisar shall, after
verification, determine the most appropriate corrective action.
At its sole discretion, House of Kaisar may repair the affected component, replace
specific components, replace the entire product where reasonably necessary, or provide
an appropriate remedy considered fair under the circumstances.
Normal wear and tear, misuse, improper maintenance, exposure to moisture, sunlight,
chemicals, accidental damage or unauthorised modifications shall not be treated as
manufacturing defects.
Inspection and Claim Process
Customers are requested to notify us promptly upon discovering any manufacturing
concern.
House of Kaisar reserves the right to inspect the product through photographs, videos,
virtual assessment or physical inspection before determining the appropriate course of
action.
Delivery Refusal
Refusal to accept a correctly manufactured and delivered product shall not constitute
grounds for cancellation or refund.
Transportation, warehousing, handling and re-delivery expenses arising from such
refusal may be recoverable from the customer.
Repair Preferred Over Replacement
Furniture is a crafted product and not a disposable commodity. Where a manufacturing
concern can reasonably be rectified through repair or replacement of components,
House of Kaisar reserves the right to provide such corrective measures in preference to
a complete product replacement or refund.
Refund Processing
Approved refunds shall be credited to the original mode of payment wherever possible.
Refund processing timelines are generally seven to ten business days after approval,
although actual credit timelines may vary depending upon banking institutions and
payment providers.
Right to Refuse Returns
House of Kaisar reserves the right to refuse requests for return, exchange or refund that
are inconsistent with this policy or where products have been altered, damaged,
improperly maintained or subjected to misuse.
Every House of Kaisar piece is handcrafted and produced specifically against confirmed orders. As our products are made-to-order and not mass-produced, returns, exchanges or refunds based on change of mind are generally not feasible.
No Returns for Change of Mind
Returns or exchanges shall not be accepted for reasons including, but not limited to:
- Change of preference or personal taste.
- Colour, fabric or finish selection subsequently being disliked.
- Variations in comfort or firmness expectations.
- Products not matching other furniture or décor.
- Delayed possession of premises.
- Ordering errors made by the customer.
- Refusal to accept delivery without a valid manufacturing concern.
Cancellation Within 48 Hours
Orders may be cancelled within forty-eight hours of confirmation, provided production or procurement has not commenced.
Approved refunds shall be processed after deduction of payment gateway charges, banking charges and administrative expenses. A deduction of 3% of the order value shall ordinarily apply.
Once production, material procurement or customisation has commenced, cancellation requests may not be accepted.
Customised and Special Orders
Orders involving customised dimensions, fabrics, finishes, marble selections, COM (Customer's Own Material) or bespoke requirements are considered final and are not eligible for cancellation, return or refund after confirmation.
Natural Variations
Wood grain, veneer patterns, marble veining, stone texture, leather markings and fabric dye lots are natural characteristics and may vary from photographs, samples or previously supplied products.
Such variations are inherent to natural materials and shall not be considered defects or grounds for return, replacement or refund.
Product Images and Representation
Product photographs, digital renders and screen displays are intended to provide a general representation of the design. Slight variations in colour, grain, texture, scale and finish may occur due to lighting conditions, natural materials and screen settings and shall not constitute manufacturing defects.
Customer Responsibility for Measurements
Customers are responsible for verifying dimensions and ensuring suitability of products for their intended spaces.
Orders cannot be returned or refunded on account of size incompatibility, measurement errors, access limitations or site constraints.
Transit Damage
Visible transit-related concerns should be reported within twenty-four hours of delivery together with photographs and videos.
Claims raised after installation, usage or prolonged possession may not qualify as transit-related damage.
Manufacturing Defects
In the unlikely event of a genuine manufacturing defect, House of Kaisar shall, after verification, determine the most appropriate corrective action.
At its sole discretion, House of Kaisar may repair the affected component, replace specific components, replace the entire product where reasonably necessary, or provide an appropriate remedy considered fair under the circumstances.
Normal wear and tear, misuse, improper maintenance, exposure to moisture, sunlight, chemicals, accidental damage or unauthorised modifications shall not be treated as manufacturing defects.
Inspection and Claim Process
Customers are requested to notify us promptly upon discovering any manufacturing concern.
House of Kaisar reserves the right to inspect the product through photographs, videos, virtual assessment or physical inspection before determining the appropriate course of action.
Delivery Refusal
Refusal to accept a correctly manufactured and delivered product shall not constitute grounds for cancellation or refund.
Transportation, warehousing, handling and re-delivery expenses arising from such refusal may be recoverable from the customer.
Repair Preferred Over Replacement
Furniture is a crafted product and not a disposable commodity. Where a manufacturing concern can reasonably be rectified through repair or replacement of components, House of Kaisar reserves the right to provide such corrective measures in preference to a complete product replacement or refund.
Refund Processing
Approved refunds shall be credited to the original mode of payment wherever possible. Refund processing timelines are generally seven to ten business days after approval, although actual credit timelines may vary depending upon banking institutions and payment providers.
Right to Refuse Returns
House of Kaisar reserves the right to refuse requests for return, exchange or refund that are inconsistent with this policy or where products have been altered, damaged, improperly maintained or subjected to misuse.